With over 10,000 online merchants launching subscriptions and over 1,000,000 subscribers powered by ReCharge, we have a lot of store owners to support. Our mission to make repeat orders easier began five years ago as a bootstrapped startup and today we're at the forefront of recurring billing software with over 200 remote-first employees around the globe processing hundreds of millions of dollars in sales every month.
As a Technical Writer you will work closely with Product and Engineering teams to create in-depth technical documentation for Recharge’s solutions and emerging products. You will be supporting existing product/process documentation as well as documenting new features and applications that arise. The documentation created will be made available to support our customer base and partners from a technical standpoint.
What You’ll Do
Live by and champion our values: #ownership, #empathy, #simple-solutions.
Develop and deliver high quality, user-friendly documentation for customers, partners and internal consumers.
Collaborate and communicate with Engineering, Customer Success, Product, and other internal teams to gather and research relevant information to enable successful documentation.
Track and lead project efforts: reviewing, editing and updating new and existing API documentation to validate for accuracy, clarity, consistency, and overall quality.
Worked with distributed, dynamic, agile software engineering teams.
Be a technical leader that drives project processes and technical projects to meet time sensitive deadlines.
Maintain continuous training on the ReCharge platform and new features.
What You’ll Bring
2-5 years of experience in a technical writing role within a SaaS or Ecommerce organization
Recent, relevant experience writing API documentation and familiarity with SaaS
Strong working knowledge of documentation tools
Ability to communicate clearly in writing to both technical and non-technical people
Strong verbal communication skills to be able to excel in working cross functionally
Ability and desire to work in a fast-paced environment
Desire to work remotely and make an impact at a start-up